Privacy policy
Last updated 2026-09-03
This covers Cakewalk and this website. It is written to be read rather than to be technically unchallengeable, so if something here is unclear, call us and ask.
What we collect
- What you type into a quote, booking, contact or careers form: your name, phone number, email, the address of the property, and what you told us about the job.
- Photographs and documents you send us about the work.
- Notes our office and crew make while doing the job, and a record of calls, texts and emails between us.
- Ordinary web analytics: which pages were opened, roughly where from, and on what kind of device.
We do not ask for and do not want your banking details by email or text.
Why we have it
To quote the work, turn up at the right address at the right time, do the job, invoice it, honour the warranty, and answer you if you come back to us in two years about the same wall. Where a job goes through an insurer, to file and support that claim.
Who else sees it
The people who need it to get your job done: our own crew, and where the work calls for it, the subtrade doing that part, your insurer or their adjuster, and the suppliers of anything ordered for your property. We use ordinary business software to run the company — scheduling, invoicing, email, payments and text messaging — and your details sit in those systems.
We do not sell your information. We do not share it with anybody for their marketing.
Texts and calls
Texting has its own page: see the SMS policy. Calls to the office may be recorded or transcribed so we have an accurate record of what was agreed, and our phone line may be answered by an automated assistant that takes your details and books a visit.
How long we keep it
Job records are kept for as long as the warranty runs and as long as tax and insurance rules require us to — in practice, several years. Enquiries that never became a job are cleared out once they are plainly cold.
Your say over it
You can ask us what we hold about you, ask us to correct it, and ask us to delete it. We will do that unless we are required to keep it — an invoice, for example, is not ours to erase. Ask by calling (289) 802-4982 or emailing hi@callcakewalk.ca, and we will come back to you within thirty days.
Keeping it safe
Access is limited to the people who need it, accounts are individually logged in, and anything we hold in our systems is transmitted over an encrypted connection. No system is perfect; if something we hold about you is ever exposed, we will tell you.
Children
This is a home services business. The site is not directed at children and we do not knowingly collect anything about them.
Changes
If this changes, the date at the top changes with it.
Contact
Call (289) 802-4982 or email hi@callcakewalk.ca.